Select the items to return and/or exchange
How it Works
Get a refund estimate and a shipping label
Send it off when you can (within two weeks)
Common Returns Questions
What items are returnable?
- Items delivered within 60 days of purchase
- Unworn & Unused items
- All tags attached
Is it easy to return items?
Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.
What items are non-refundable?
- Items marked as final sale
- Warehouse Sale items
- Mystery Box purchases
- Original shipping charges except in cases where we have made a shipping error.
What if I purchased an Alice + Whittles item?
If you purchased a pair of Alice + Whittle boots and need to request a return or exchange, please fill out this form and we'll be in touch shortly!
How soon will I get my refund?
Your return will be processed within 1-2 weeks of receipt. Once we receive and inspect your items, you should receive the refund into your account within 48 business hours.