Returns Center

How it Works

Select the items to return and/or exchange

Get a refund estimate and a shipping label

Send it off when you can (within two weeks)

Common Returns Questions

What items are returnable?

  • Items delivered within 60 days of purchase
  • Unworn & Unused items
  • All tags attached

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

What items are non-refundable?

  • Items marked as final sale
  • Warehouse Sale items
  • Mystery Box purchases
  • Original shipping charges except in cases where we have made a shipping error.

What if I purchased an Alice + Whittles item? 

If you purchased a pair of Alice + Whittle boots and need to request a return or exchange, please fill out this form and we'll be in touch shortly! 

How soon will I get my refund?

Your return will be processed within 1-2 weeks of receipt.  Once we receive and inspect your items, you should receive the refund into your account within 48 business hours.

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