Select the items to return and/or exchange
How it Works
Get a refund estimate and a shipping label
Send it off when you can (within two weeks)
Common Returns Questions
What items are returnable?
- Items delivered within 60 days of purchase
- Unworn & Unused items
- All tags attached
Is it easy to return items?
Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.
What items are non-refundable?
- Items marked as final sale
- Warehouse Sale items
- Mystery Box purchases
- Original shipping charges except in cases where we have made a shipping error
What if I purchased an Alice + Whittles item?
If you purchased a pair of Alice + Whittle boots and need to request a return or exchange, please fill out this form and we'll be in touch shortly!
What if I purchased a Modern Sprout item?
If you purchased a Modern Sprout item, Modern Sprout and UBB are happy to accept returns back to the Modern Sprout warehouse within 30 days of your original order date within the US. All returned items must be unused and free of any damages. We cannot accept exchanges at this time - sorry for any inconvenience! Feel free to email us at firstname.lastname@example.org so we can assist you with this process.
What if I purchased a Saola item?
If you purchased a Saola item, Saola and UBB are happy to accept returns back to the Saola warehouse within 30 days of your original order date within the US. All returned items must be unworn and free of any damages. Feel free to email us at email@example.com so we can assist you with this process.
How soon will I get my refund?
Your return will be processed within 1-2 weeks of receipt. Once we receive and inspect your items, you should receive the refund into your account within 48 business hours.